Helix Sleep markets hybrid mattresses made with dual-layer covers, polyfoam comfort systems, and pocketed coil support cores enhanced with polyfoam base layers. Helix Mattress Complaints
Helix Sleep allows full mattress customization. Purchasers are asked to fill out a questionnaire that discusses their height, weight, firmness preferences, sleep position, and other elements. Based on these results, Helix Sleep will suggest one of the following six mattress models; each individual option provides a unique combination of support and firmness:
- Helix Sunset: ‘Soft’ firmness, targeted cushioning, and balanced support
- Helix Moonlight: ‘Soft’ firmness, moderate cushioning, and extra support
- Helix Midnight: ‘Medium’ firmness, targeted cushioning, and balanced support
- Helix Dusk: ‘Medium’ firmness, moderate cushioning, and extra support
- Helix Twilight: ‘Firm’ firmness, targeted cushioning, and balanced support
- Helix Dawn: ‘Firm’ firmness, moderate cushioning, and extra support
Helix Sleep mattresses with targeted cushioning conform closely, making them ideal for side sleepers. While mattresses with moderate cushioning do not conform as much and are ideal for pretty much all sleep positions. Lighter individuals may feel more comfortable on models with balanced support, while those that weigh 130 lbs or more tend to favor the variants with extra support.
Helix Sleep also markets 2 mattresses with dual-firmness, the Helix Dual Balanced (with balanced support and targeted cushioning) and the Helix Dual Extra (with moderate cushioning and extra support). Both these variants have one ‘Firm’ side and one ‘Soft’ side, which makes them ideal for couples with different tastes. Last, the Helix Nightfall is a hybrid designed for bigger, heavier people. This mattress has an additional layer of memory foam for maximum support.
My review of Helix Sleep mattresses found that the customizable selection accommodates sleepers with a large range of firmness preferences and body types. The mattresses also have strong edge support, isolate motion transfer well, and produce less noise than the average hybrid. Helix Mattress Complaints
Read on for my full review of Helix mattresses, such as sleeper and performance ratings, the company’s delivery and return policies and everything else you need to know about these mattresses.
Construction Helix Mattress Complaints
All nine of the different iterations of the mattress will differ slightly in construction, but for 6 of the 9 models, the construction should be rather similar. The six core models (listed above) are 10 inches tall, made up of 6 inches of individually wrapped coils and 4 inches of foam.
Helix mattresses vary in firmness and density depending upon the foams utilized in order to get more/less firmness and more/less support. The 4 different foams utilized within Helix mattresses are high-grade polyurethane foam, memory foam, Helix Dynamic Foam, and a DuraDense Foam (aka support foam). Not all the variants have all the foams – some just have three of the four – but it really won’t matter much for the consumer. The foams are just levers that Helix Sleep can pull to be able to offer nine different versions (and hopefully have a mattress for everyone). Helix Mattress Complaints
Below, I concisely talk about the construction (materials and quality) of your average Helix mattress, the Helix Midnight.
Cover – Initially, all Helix mattresses have exactly the same cover, made of 100 percent polyester. I thought it to be thin and pliable, allowing for some wonderful breathability. However, if you prefer something more luxurious, you can elect to swap out the standard cover for the brand’s UltraCool one, which is made up of a phase-change fabric for heat regulation.
Comfort Layer – Up top, you’ll encounter a thick layer of memory foam. This material has a slow reaction to pressure, meaning you are likely to encounter some gratifying body contouring. While it might seem strange for a purportedly medium firm mattress to feature a memory foam layer, it’s crucial to remember that the existence of deep sinkage doesn’t necessarily translate to softness; in fact, most of the time it gives quite a firm feeling.
Transition Layer – After getting past the comfort layer, you will discover a transition layer of poly foam. This layer of foam works to curb the sinkage of the comfort layer and set a supportive, medium firm feel as you reach the individually wrapped coils underneath.
Support Layer – Most of the mattress consists of this segment of individually wrapped coils. This system gives a supportive lift into the construction, working to put the sleeper “on top” of the bed, instead of “in it”. Because the coils are individually wrapped, they are also going to encourage additional breathability as air flows through the spaces in the coils.
Base Layer – Lastly, you will uncover a thin segment of high-density poly foam. This segment doesn’t affect the feel of the bed too much, working mostly to provide the pocketed coils something off of which to react.
Firmness and Support
After taking a look at the construction of the Helix mattresses, let us talk about their different feels and firmness levels.
The firmness level of the Helix will differ widely depending on the model you choose. The Helix Dusk and Midnight, have moderate firmness levels, which tends to be quite versatile and therefore very popular. If you are more particular, however, Helix Sleep is happy to oblige you with more choices.
Lying down on the Midnight, the uppermost foam layer is soft and produces some top quality body shaping, while the other materials within the mattress work to control this and create an overall firmer composition. The firmer support foams and individually-wrapped coils also assist with re-positioning.
For back sleepers, there is enough good comfort material here to conform to your lumbar while supporting your upper spine in a neutral position. For heavier buyers or people who prefer a firmer mattress, there are 2 more options for you in the Helix Dawn and Helix Twilight variants.
Most side sleepers will feel totally comfy on the Midnight, but, if you’re needing a bit less pressure while still going with a flexible medium firmness, you might decide to take a look at the Helix Dusk, which uses a body-conforming latex-alternative foam that is breathable and provides the surface a small bit of bounce.
Those who sleep on their side typically need to be more mindful of pressure because they sleep with all their weight on a smaller region. Those who are smaller than average or people in the market for lots of pressure relief might want to stay with the plusher variants.
Those who sleep on their stomach will feel supported in the Midnight, particularly if this is not their main position or they tend to change things up a lot. Firmer choices may be preferable for exclusive tummy sleepers so that they can make sure their hips don’t dip and over-arch their spine.
Lastly, Helix Sleep suggests Helix mattresses for sleepers up to 350 pounds or couples who weigh a maximum of 250 lbs each. In the event you or your spouse are significantly bigger than average, Helix has also created a mattress called the Nightfall that’s created to accommodate a combined weight of 1000 pounds.
Partners with different body types or tastes can also select a dual comfort model that pairs Firm with Plush.
Bear in mind that if none of those options sound quite right, you may always check out the 4 other mattresses in the new collection: the Sunset (plush, softer than the Moonlight), Dusk (moderate feel, a little firmer than the Midnight), Twilight (firm, made for side sleepers), or Dawn (the firmest mattress in the collection).
Next up, let us chat about motion transfer, or the amount of activity that is noticeable from one side of the bed to the other. While this will be crucial for all sleepers, those who sleep with a spouse may find it particularly intriguing as it’ll show just how bothered you’ll be by your bed mate’s nighttime movements. Helix Mattress Complaints
According to my research, Helix exceeds expectations for hybrid mattresses in this space because of the amount and quality of foam it incorporates, in addition to the pocketed coils that help trap motion at its source. If you’re a light sleeper concerned that movement from the opposite side of the bed will bother you, you should not have much concern with this mattress. I’d say that all of the Helix mattresses would be a good choice for couples.
While purchasing a new mattress, most men and women wish to know whether they will feel like they’re sinking “into” the it or lying “on top” of it.
Even though you may encounter some immediate sinkage in the soft foam on top, when you sink through these layers, you are going to reach the pocketed coils and find fantastic support. This combination will interest a vast range of sleepers, but will suit stomach and back sleepers in particular.
Though I do feel the foam compress as I sit close to the edge of the Helix Midnight, the coils stop the mattress from compressing a lot beyond that. I feel very secured seated on the mattress.
In my view, Helix mattresses perform above average for edge support in comparison to other bed-in-a-box brands, which is because of their freshly updated edges that contain reinforcement in the coil system. There can be a little compression at the comfort foams when you sit with your entire weight on the side, but laying on the side should feel comfy and safe. Couples who need more space to stretch out normally love stronger edges.
Lying down, I also feel like I could get near the edge of the mattress without feeling like I will roll over or be ejected from the mattress. Overall, I think the Helix mattress has nice edge support.
100 Night Sleep Trial
One of the best features of buying a mattress-in-a-box online is the sleep trials they typically come with. Helix is not any different. You customize the mattress that is meant for you, place your order, and within 2 weeks, it is delivered to your door. From the minute you click to purchase the mattress, you’ve got 100 nights to try it out (minus the time for delivery, so it is more like 90 nights). If it isn’t perfect, you can return it free, and get a complete refund.
If you do return the mattress, it is not resold or restocked. In fact, the company finds a local place to donate it. If there’s no way the company can find a way to donate your refunded mattress, it is recycled instead. Helix Mattress Complaints
The Helix Mattress includes an awesome 10-year guarantee that covers flaws, but it has a few limitations, exceptions, plus the burden of proof is on the consumer (like most guarantees ). Of course, you must be the original owner of the Helix to use the guarantee, and you need to be sure that you save your receipt as proof of purchase.
Provided that you follow all of the manufacturer’s expectations for use, your warranty should be valid. That means you need to have a proper base (no adjustable bed frames or slats more than 4 inches apart) and you don’t use the Helix improperly – no jumping on the bed!
If your Helix begins to show an indentation of 1″ or longer, which is what usually happens when low-density foams break down, then you could qualify for a replacement or repair of your mattress.
Helix Mattress: Pricing
If you’re convinced that a Helix Sleep mattress is ideal for you, you will see the pricing and size information beneath. However, please be aware that these prices indicate standard pricing, and doesn’t consider my special promo. Click here to get my special discount and receive up to $125 off your mattress today.
Helix Sleep mattresses range from $600 to $1,440.
What’s The Best Way To Care For Your Helix?
Helix mattresses require no turning, but it is recommended that you rotate the mattress perhaps once or twice a year to keep it from wearing down from excessive sagging.
For regular cleaning, it’s suggested to use cool water with gentle dish soap to clean any dirt or stains. Make sure to wash using gentle circular movements, instead of rubbing.
Final Thoughts Helix Mattress Complaints
If you are searching for a mattress and are not quite certain what feel that you require, Helix’s Color Match system and quiz may be the key to finding your best sleep with minimal hassle. Their state-of-the-art system, which is based on expert sentiment and AI, was designed to improve their client’s sleep by providing a better match. Helix Mattress Complaints
The features of the Helix were thoughtfully constructed to provide choices whether you were looking for a mattress that keeps cool all night, in the event that you needed one to cradle your curves with a thick comfort system, or both! The coil unit should offer great edge support and motion transfer is at a minimum with their individually-wrapped build.
I hope that I’ve given you some notion of what the typical sleeper can expect from this bed, but it does provide a sensational range of customization with an option for literally every particular desire or need. Your next best sleep might just be a brief online quiz away.
Helix Mattress Complaints