Helix Sleep sells hybrid mattresses manufactured with dual-layer covers, polyfoam comfort systems, and pocketed coil support cores reinforced with polyfoam base layers. Helix Sleep Customer Service
Helix Sleep offers full mattress customization. Purchasers are requested to fill out a questionnaire that discusses their height, weight, sleep position, firmness preferences, and other factors. Then based on these answers, Helix Sleep will recommend one of the following 6 mattress variants; each respective model offers a unique combination of support and firmness:
- Helix Sunset: ‘Soft’ firmness, targeted cushioning, and balanced support
- Helix Moonlight: ‘Soft’ firmness, moderate cushioning, and additional support
- Helix Midnight: ‘Medium’ firmness, targeted cushioning, and balanced support
- Helix Dusk: ‘Medium’ firmness, moderate cushioning, and additional support
- Helix Twilight: ‘Firm’ firmness, targeted cushioning, and balanced support
- Helix Dawn: ‘Firm’ firmness, moderate cushioning, and extra support
Helix Sleep mattresses with targeted cushioning conform closely, making them perfect for side sleepers. While those that have moderate cushioning don’t conform as much and are ideal for all sleep positions. Lighter men and women may feel more comfortable on variants with balanced support, while those that weigh 130 lbs or more tend to prefer the variants with extra support.
Helix Sleep also markets two models with dual-firmness, the Helix Dual Balanced (with targeted cushioning and balanced support) and the Helix Dual Extra (with moderate cushioning and additional support). Both of these models have one ‘Firm’ side and one ‘Soft’ side, making them suitable for couples with different preferences. Lastly, the Helix Nightfall is a hybrid designed for larger, heavier people. This model has an additional layer of memory foam for maximum support.
My review of Helix Sleep mattresses found that the customizable aspect conforms to sleepers with a large variety of firmness preferences and body types. The mattresses also have strong edge support, isolate motion transfer well, and produce less noise than the normal hybrid. Helix Sleep Customer Service
Keep reading for my full review of Helix mattresses, such as sleeper and performance evaluations, their delivery and return policies and everything else you have to know about these mattresses.
Construction Helix Sleep Customer Service
All nine of the various iterations of the mattress will differ slightly in construction, but for 6 of the 9 models, the construction should be rather similar. The six core variants (listed above) are 10 inches tall, composed of 6 inches of pocketed coils and 4 inches of foam.
Helix mattresses vary in firmness and density depending upon the foams used in order to achieve more/less support and more/less firmness. The 4 different foams utilized within Helix mattresses are memory foam, high-grade polyurethane foam, Helix Dynamic Foam, and a DuraDense Foam (aka support foam). Not all of the beds have all the foams – some just have 3 of the 4 – but it really shouldn’t matter much for the buyer. The foams are merely levers that Helix Sleep can pull in order to offer nine unique models (and supposedly have a mattress for everyone). Helix Sleep Customer Service
Underneath, I briefly talk about the construction (materials and quality) of your typical Helix mattress, the Helix Midnight.
Cover – Initially, all Helix mattresses come with the same cover, made of 100 percent polyester. I found it to be thin and stretchy, allowing for some great breathability. But, if you prefer something more luxurious, you can opt to swap out the normal cover for the UltraCool one, which is composed of a phase-change material for temperature regulation.
Comfort Layer – On top, you will discover a heavy layer of memory foam. This type of foam has a slow reaction to pressure, which means you’re likely to encounter some great body shaping. While it might seem strange for a supposedly medium firm mattress to incorporate a memory foam comfort layer, it is crucial to remember that the presence of deep sinkage doesn’t always translate to softness; in actuality, most of the time it generates quite a firm feel.
Transition Layer – After sinking through the memory foam comfort layer, you’ll uncover a transition layer of poly foam. This layer works to curb the sinkage of the memory foam and set a supportive, medium firm feeling as you reach the individually wrapped coils below.
Support Layer – Most of the mattress consists of this section of individually wrapped coils. This system gives a supportive lift into the structure, working to put the sleeper “on top” of the bed, instead of “in it”. Since these coils are wrapped individually, they are also going to give extra breathability as air flows in between the spaces in the coils.
Base Layer – Last but not least, you will discover a thin segment of high-density poly foam. This segment doesn’t really affect the feel of the bed too much, functioning mostly to give the individually wrapped coils something off of which to react.
Firmness and Support
After having a peek at the construction of the Helix mattresses, let us chat about their different feels and firmness levels.
The firmness level of the Helix is going to differ widely depending on the model you choose. The Helix Dusk and Midnight, have moderate firmness levels, which tends to be very versatile and thus exceptionally popular. If you are more particular, however, Helix Sleep will be happy to provide you with more options.
Lying down on the Helix Midnight, the memory foam layer is soft and produces some quality body shaping, while the rest of the materials in the mattress work to counteract this and make an overall firmer structure. The pocketed coils and the firmer support foams also assist with re-positioning.
For back sleepers, there’s just enough good comfort material here to conform to your lower spine while supporting your upper spine in a neutral position. For heavier buyers or those who want a firmer mattress, there are 2 more options for you in the Helix Dawn and Helix Twilight models.
Majority of side sleepers will feel totally comfy on the Midnight, but, if you are needing a bit less pressure while still going with a flexible medium firmness, you may want to check out the Helix Dusk, which utilizes a body-conforming latex-alternative foam that’s breathable and gives the surface a small bit of bounce.
Those who sleep on their side typically have to be mindful of pressure since they sleep with all of their weight on a smaller area. People who are smaller than average or people looking for plenty of pressure relief may want to stay with the plusher variants.
Stomach sleepers will feel supported in the Midnight, particularly if this isn’t their main position or they tend to change things up a lot. Firmer choices might be preferable for exclusive tummy sleepers so that they can make sure their hips do not dip and over-arch their back.
Lastly, the manufacturer suggests Helix mattresses for sleepers around 350 lbs or couples that weigh up to 250 lbs each. In the event you or your partner are significantly larger than average, Helix has also created a mattress called the Nightfall that is constructed to accommodate a total weight of 1000 lbs.
Partners with different body types or tastes can also pick a dual comfort variant that pairs Firm with Plush.
Bear in mind that if neither of those options sound right, you may always have a look at the 4 other beds in the newest collection: the Sunset (plush, softer than the Moonlight), Dusk (moderate feel, a little firmer compared to the Midnight), Twilight (firm, made for side sleepers), or Dawn (the firmest variant of the bunch).
Next up, let’s chat about motion transfer, or the amount of activity that is detectable from one side of the mattress to the other. While this will be crucial for all people, those who sleep with a partner may find it especially intriguing as it will show just how bothered you’ll be by your partner’s nighttime movements. Helix Sleep Customer Service
According to my research, Helix surpasses expectations for hybrid mattresses in this space because of the amount and quality of foam it contains, as well as the pocketed coils which help trap motion at its source. If you are a light sleeper afraid that movement from the other side of the mattress will bother you, you shouldn’t have much concern with this mattress. I would say that all of the Helix mattresses would be a good option for couples.
While getting a brand-new mattress, the majority of individuals wish to know whether they will feel as though they’re sinking “into” the it or lying “on top” of it.
While you may experience a little immediate sinkage in the uppermost foam layers, when you sink through these layers, you will reach the individually-wrapped coils and find amazing support. This combination will appeal to a wide assortment of individuals, but will satisfy back and stomach sleepers in particular.
Though I do feel the foam collapse as I sit near the edge of the mattress, the individually-wrapped coils stop the mattress from collapsing a lot . I feel very secure sitting on the bed.
In my opinion, Helix mattresses are well above average when it comes to edge support in comparison to other bed-in-a-box brands, and this is because of their recently updated edges containing reinforcement in the coil system. There can be a little compression at the comfort foams when you sit with your entire weight on the side, but laying on the side will feel comfortable and safe. Couples who need more space to stretch out typically appreciate strong edges.
Laying down, I also feel like I can get close to the edge of the mattress without feeling like I’ll roll over or be ejected from the bed. Overall, I believe that the Helix has nice edge support.
100 Night Sleep Trial
Among the best features of purchasing a bed-in-a-box online is the sleep trials they usually come with. Helix Mattress is not any different. You customize the mattress that’s made for you, place your order, and in two weeks, it’s delivered to your door. From the moment you click to buy the mattress, you’ve got 100 nights to try it out (minus the time for delivery, so it is more like 90 nights). If it is not ideal, you can return it free of charge, and receive a complete refund.
Should you return the mattress, it is not resold or restocked. In fact, Helix finds a local place to donate it. When there’s no way the company can find a way to donate your refunded mattress, it’s recycled instead. Helix Sleep Customer Service
Helix Sleep offers an amazing 10-year guarantee that covers flaws, but it comes with limitations, exceptions, plus the burden of proof is on the consumer (like most guarantees ). Needless to say, you should be the first owner of the Helix to make use of the warranty, and you will need to be sure that you save your receipt as proof of purchase.
As long as you follow all of the manufacturer’s expectations for use, your warranty should be valid. That means you need to use a proper foundation (no adjustable bed frames or slats over 4″ apart) and you don’t use the Helix improperly – no jumping on the bed!
If your Helix begins to have an indentation of 1″ or longer, something that typically happens when low-density foams break down, then you could be eligible for a replacement or repair of your mattress.
Helix Mattress: Pricing
If you are convinced that a Helix Sleep mattress is perfect for you, you can see the pricing and size info beneath. However, please be aware that these prices indicate standard pricing, and doesn’t consider my special discount. Click here to get my special promo and get up to $125 off your Helix today.
Helix Sleep mattresses vary from $600 to $1,440.
What’s The Best Way To Care For Your Helix?
Helix mattresses need no turning, but it’s suggested that you rotate the mattress possibly once or twice a year to prevent it from wearing down from excess sagging.
For regular cleanup, it’s suggested to use cool water with gentle dish soap to clean any dirt or stains. Make certain to wash using gentle circular motions, instead of rubbing.
Final Thoughts Helix Sleep Customer Service
If you are shopping for a mattress and are not quite sure what feel that you need, Helix’s quiz and Color Match system might be the secret to unlocking your very best sleep with no hassle. Their state-of-the-art system, which is based on expert sentiment and artificial intelligence, was designed to better their customer’s sleep by giving a better match. Helix Sleep Customer Service
The features of this mattress were thoughtfully constructed to provide options whether you were looking for a mattress that keeps cool all night, in the event that you needed one to cradle your shape with a thick comfort system, or both! The pocketed coil unit should offer amazing edge support and motion transfer is at a minimum with their individually-wrapped build.
I hope that I have given you some idea of what the typical sleeper can expect from the Helix, but it truly does offer an impressive range of customization with a choice for literally every specific need or desire. Your next best sleep could just be a short online quiz away.
Helix Sleep Customer Service